Theatre Hall 5: Sponsored By Criton
11.00 - 11.30
The Future of PMS Platforms.
The hotel-tech market is very dynamic and for hoteliers it is very easy to get lost. The seminar will give an overview of the main direction of the market and explain to the attendees what are the “must have” solutions and also some useful other additions available. We will also discuss the way to integrate these solutions. What are pro´s and con´s of ‘all-in one’ platform and the philosophy of a so-called Open Platform.
11.45 - 12.15
Why public reviews on booking.com influence your business.
Public reviews make or break the reputation of a hotel. They have a vast impact on operations & occupancy rate and therefore on revenue & margin. In this seminar, we will explain how public reviews impact the Profit & Loss of your hotel and how to improve your current response rate.
12.30 - 13.00
How data and storytelling is revolutionizing the way we upsell
Upselling, when done right, can have amazing results: Increase ADR and RevPAR. Happier guests. Upselling can even save the planet. To be really successful, we need to know: How can we make it so appealing that a guest will buy what we offer, when we offer it, at the price we want them to pay? Welcome to a fun, inspiration-packed presentation on becoming a leader in upselling.
14.00 - 14.30
Kaye Taylor and Stephanie Wilson
Blurred lines - the convergence of data, marketing and revenue management.
What happens when data, marketing and revenue management meet? Transformation. We''ll reveal how the three are intertwined and how this awareness can result in venue''s realising their potential, whilst honouring and protecting their brand.
14.45 - 15.15
Embracing new technologies: what your guests really want?
With fast-changing technology it’s vital that the hospitality sector adapts to the needs of guests. How can we ensure a great experience pre, during and post stay? Bypass OTA’s by increasing direct bookings and up-selling F&B while offering all the information guests need.
15.30 - 16.00
Insect Pest Monitoring: The Internet of Things Revolution
Insect pests are a growing problem for hoteliers. Failing to detect them before your guests do can be damaging to your reputation and bottom line. Until recently, manual inspection was the only option for keeping on top of the problem. In this seminar we will mdiscuss recent advances in high-tech monitoring solutions that can save you time, money and protect your reputation by alerting you early, before guests are affected.
16.15 - 16.45
Beyond Unconventional: Keeping Up With The Tent and Tech Next Door
Never before has the idea of sleeping in a tent, trailer, or co-living space appealed to so many. Beyond the novelty of these unique properties, there is deeper change at work that is challenging the status quo. In this session, we''ll look beyond the exteriors of these unique properties, learn how they stay ahead of their competition with technology, and discuss how properties can stay relevant amidst shifting consumer demand for the less conventional.
11.00 - 11.30
The Hotel Guest Experience with our IoT Solution
How can hoteliers use IoT technology to elevate a comfortable and seamless brand experience for their guests at the same time as they reduce the operating and maintenance costs of their properties? In this presentation, Simon Ward, will explain how Distech Controls’ IP-based room and building management technology allow hoteliers to improve the in-room experience and optimise building efficiency. Learn how you can deliver exceptional levels of service and help guests feel completely at home when they can unlock their door, check-in, change temperature, fan speed, light levels blinds and more, all from their phone. Find out how room occupancy can be effectively managed and safety circuits implemented when the room is vacated. The Distech solution can effectively integrate with Building Management Systems (BMS), Property Management Systems (PMS), access control, and a variety of third-party systems to automatically reduce energy costs, while simplifying operations and improving employee productivity. Create the perfect hospitality environment with smart, IoT-optimised control.
11.45 - 12.15
Ismail Al Kamal
Flipping the OTA model on its head
The OTA-Hotel rivalry has been ragging for many years. It’s time to flip that model and talk about empowering travellers. Securing the best deals and experiences entails bringing the hotels to the travellers and not the other way around and in this talk, we’ll tell you how.
12.30 - 13.00
Savings and piece of mind with Smartvatten remote monitoring service
Smart water monitoring system for smart hotel managers. Did you know that water-efficient practices could decrease your hotel’s water consumption by 20–25%? Smartvatten helps you save water—and money by monitoring and analyzing your property’s water consumption around the clock. With automatic leak alerts and accurate real-time reporting, you’ll never have to worry about costly water damages again.
13.15 - 13.45
Digital, cashless service tipping for a cashless society
In US hotels and throughout the world, service tipping is a reward for good service, expression of appreciation, and therefore, a source of motivation for employees. However, in an increasingly cashless society, with fewer people carrying cash, tipped service works are losing the opportunity for earnings. Whose responsibility is it to provide tipped service workers with the opportunity to recover a tip? How can technology provide a solution?
14.00 - 14.30
Why Brands Can't Ignore Immersive Advertising
From 360 videos on social to VR experiences at conventions, odds are you’re aware of 360 & VR. But did you know Immersive 360 & VR can be used for advertising today reaching nearly every mobile device & computer in the world? With benefits from banishing banner blindness to lifting ad engagement, we’ll show you why if you ignore the power of Immersive 360 VR ads you do so at your brand’s peril.