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25 & 26 SEPT


Criton: Sponsor of Theatre 5

Theatre Hall 5: Sponsored By Criton

    • Tuesday


      11.00 - 11.30

      Filip Kühnel

      The Future of PMS Platforms.

      The hotel-tech market is very dynamic and for hoteliers it is very easy to get lost. The seminar will give an overview of the main direction of the market and explain to the attendees what are the “must have” solutions and also some useful other additions available. We will also discuss the way to integrate these solutions. What are pro´s and con´s of ‘all-in one’ platform and the philosophy of a so-called Open Platform.


      11.45 - 12.15

      Wim Heuninck

      Why public reviews on influence your business.

      Public reviews make or break the reputation of a hotel. They have a vast impact on operations & occupancy rate and therefore on revenue & margin. In this seminar, we will explain how public reviews impact the Profit & Loss of your hotel and how to improve your current response rate.


      12.30 - 13.00

      Erik Tengen

      How data and storytelling is revolutionizing the way we upsell

      Upselling, when done right, can have amazing results: Increase ADR and RevPAR. Happier guests. Upselling can even save the planet. To be really successful, we need to know: How can we make it so appealing that a guest will buy what we offer, when we offer it, at the price we want them to pay? Welcome to a fun, inspiration-packed presentation on becoming a leader in upselling.


      14.00 - 14.30

      Kaye Taylor and Stephanie Wilson

      Blurred lines - the convergence of data, marketing and revenue management.

      What happens when data, marketing and revenue management meet? Transformation. We''ll reveal how the three are intertwined and how this awareness can result in venue''s realising their potential, whilst honouring and protecting their brand.


      14.45 - 15.15

      Julie Grieve

      Embracing new technologies: what your guests really want?

      With fast-changing technology it’s vital that the hospitality sector adapts to the needs of guests. How can we ensure a great experience pre, during and post stay? Bypass OTA’s by increasing direct bookings and up-selling F&B while offering all the information guests need.


      15.30 - 16.00

      Robert Fryers

      Insect Pest Monitoring: The Internet of Things Revolution

      Insect pests are a growing problem for hoteliers. Failing to detect them before your guests do can be damaging to your reputation and bottom line. Until recently, manual inspection was the only option for keeping on top of the problem. In this seminar we will mdiscuss recent advances in high-tech monitoring solutions that can save you time, money and protect your reputation by alerting you early, before guests are affected.


      16.15 - 16.45

      Sebastien Leitner

      Beyond Unconventional: Keeping Up With The Tent and Tech Next Door

      Never before has the idea of sleeping in a tent, trailer, or co-living space appealed to so many. Beyond the novelty of these unique properties, there is deeper change at work that is challenging the status quo. In this session, we''ll look beyond the exteriors of these unique properties, learn how they stay ahead of their competition with technology, and discuss how properties can stay relevant amidst shifting consumer demand for the less conventional.