Theatre Hall 4
Tuesday 26th September
Wednesday 27th September
11.00 - 11.30
This seminar will focus on innovation in Hotel TV. Viewing habits have changed and hotels need to re-think their in room entertainment offering. Beyond the TV – How do we give guests an amazing interactive technology experience outside of the guestroom too.
11.45 - 12.15
This seminar will showcase technologies that are starting to fundamentally change the way Hotels are run and managed. It will also talk about some emerging insights and technologies that are slated to redefine the hospitality industry in the future.
12.30 - 13.00
How to drive engagement, reach a wider audience, increase booking revenue and excite your customers using Virtual Reality, Film, Video Marketing and Video for Social Media. David will be sharing his insights on why the moving image should be an integral part of your marketing strategy.
13.15 - 13.45
Andre Hordagoda and Aman Khurana
How live video streaming is changing the way your customers research and buy and what it means for the hospitality industry
Andre and Aman co-founders of GoInStore initially launched live video streaming to bridge the gap between online traffic and physical assets / staff for the retail industry. The hospitality sector has quickly embraced this technology, which allows potential bookers / VIPs to click a button on your website and be taken to your hotel / venue space, where your staff through the use of a mobile device or smart classes can build a one to one relationship with them in real time. This new tech is already improving customer experience, increasing lead to booking conversion rates and building loyalty. During the seminar Andre and Aman will take you on a journey of how this is changing the way your customers research and buy, what it means for you and what the future may hold.
14.00 - 14.30
14.45 - 15.15
Data insights that every hotelier needs to know including trends and relevant stats for the segments of MICE and business travel
15.30 - 16.00
Embracing staff technology to increase employee engagement, retention and productivity enhancing guest experiences.
This seminar will address pain points within the hospitality; employee engagement, turnover and satisfaction and the solutions to overcome these problems, using technologies and digitalising certain operational processes. It will show the effect of improving these metrics, on guest experiences, satisfaction and internal hotel interests.
16.15 - 16.45
The Universal Merchandising Strategy: Combining Data Science; Guest Engagement and Operational Efficiency to Increase the Value of Each Reservation
Tangible guidance based on 10+ years experience and millions of offers made, on how to immediately generate more revenue and greater guest satisfaction with a coherent and intelligent upgrading; upselling; and cross-selling approach.