Theatre Hall 11

Theatre Hall 11

Tuesday 26th September

Wednesday 27th September

11:00 - 11:30: Customer Experience: Creating an experience to Remember

Customer satisfaction is still very much the prime driver of growth in the hotel sector. In light of this, how can hotels entice the next-generation customer who is demanding an increasingly personalised and immersive guest experience? Catch this session to learn how to implement a highly effective customer service strategy.

12:00 - 12:30: Shaping the Hotel of Tomorrow

What does the next generation of hotel guests want out of their stay? Listen in to gain unique insight into the trends that are shaping the hotel of tomorrow.

14:00 - 14:30: Increasing Revenue

How can you increase your revenue? The question is simple but the answer is often a lot more challenging. So, why not let the experts mull this one over and offer their top tips on how you can get more bookings and boost your hotel revenue.

15:00 - 15:30: Guest Personalisation and loyalty through Technology

Due to the latest advancements in technology, hoteliers now have greater access to customer data, enabling them to give their guests a more personalised experience and create long-lasting customer relationships. As a result, personalisation has emerged as the hottest new trend for 2017.

Sit in on this session to brush up on how you can foster greater loyalty by creating a more personalised guest experience for your customers.