Hotel & Spa Live logo

18 & 19 SEPT 2019

ExCeL LONDON

Panel Theatre Hall 7

    • Tuesday

      11.30 - 12.00 - Workforce management: How to Manage the path to success

      A successfully managed workforce can enable you to gain unique insights into your business. But just how much of an impact can workforce management have on your success? Come along to this panel session to explore the benefits with our expert panellists.

      12.30 - 13.00 - The business value of online consumer reviews

      With more than 3 hundred million customers using sites like TripAdvisor every month globally, businesses in the hospitality industry can't afford to overlook the power of online reviews.

      Learn how to exploit the value of online reviews to interact with your target audience and drive more custom through your doors.

      14.30 - 15.00 - Digital marketing trends for 2019

      With the majority of customers now accessing hotel information on the go, which has subsequently led to the rise of mobile payments and digital ordering, mobile devices are becoming an increasingly integral part of the guest experience.

      As a result, every hotel owner should now be looking to implement a highly effective digital marketing strategy. Hear from the experts to find out how...

      15.30 - 16.00 - Accelerating growth with digital payments

      What are the benefits of introducing digital payments in your hotel, and how can they accelerate the growth of your business? Hear from the experts on why this is an area you can't afford to neglect.