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26 & 27 NOV 2019

ExCeL LONDON

Michael Mrini: Speaking at the Hotel Tech Live

Michael Mrini

Director of Information Technology  -  Edwardian Hotels London

Enhancing the guest experience through sophisticated technology and AI

Case study on enhancing the hotel guest journey and experience – how can mobile technology and AI enable interaction and improve the customer experience?

The seminar will talk about the use of mobile and AI technology as a tool to empower the employee and customer and how Edwardian managed to increase employee and customer engagement with AI.

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Michael Mrini will be speaking in the following theatres:

Keynote 1 - Wednesday 14.00 - 14.30: Enhancing the guest experience through sophisticated technology and AI