Marc is a serial entrepreneur in the luxury travel sphere and now the co-founder of Botsmith, a plug-and- play chatbot system for hotels and venues. At 24, Marc booked a one-way ticket to Hong Kong and then an overnight train to Yangshuo, deep in the heart of the Chinese countryside. After two years of guiding groups across the vastness of China, Marc founded Mandarin Journeys, his first luxury travel venture. Gradually he added new luxury ventures to the portfolio. Marc’s passion for technology led him back to Europe where he co-founded Symphony, a smart city guide and concierge app, and now Botsmith. Marc is public speaker on the subject of luxury travel and travel technology for such brands as Amadeus, the Dorchester Collection, Barcelona Tourism and Connections Luxury by Travel Weekly.
A billion new customers
First, OTA’s took a chunk of your revenue and your online visibility. Then, AirBnB started chasing your customer base. Now, privacy regulation limits how you can communicate with consumers. Here’s the great news: not only can you survive the upheaval and transformation, you can tap into a vast reservoir of new consumers and build lasting direct relationships. Welcome to the age of conversational commerce.