Larry Mogelonsky

Hotel Mogel Consulting Ltd.

One of the world’s most published writers in hospitality, Larry Mogelonsky is the owner of Hotel Mogel Consulting Limited and the founder of LMA Communications Inc., an award-winning marketing agency based in Toronto. His experience encompasses hotel properties around the world, both branded and independent, and ranging from luxury and boutique to select-service. Larry also sits on several boards for companies focused on hotel technology. Larry is a registered professional engineer and received his MBA from McMaster University. He has been recognized as "One of the Top 25 Minds in Hospitality" by HSMAI - Hospitality Sales and Marketing Association International. His work includes four books, “Are You an Ostrich or a Llama?” (2012), “Llamas Rule” (2013), “Hotel Llama” (2015) and “The Llama is Inn” (2017).

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Guest Service – The Final Technology Frontier (Sponsored by Novility)

Travelers have more options now than ever before and they know where to find the best deals. If your brand doesn’t differentiate itself, it will be left behind in the face of alternate lodgings, meta-search, mobile booking behavior and a host of other industry disruptors. The key differentiating factor for all properties is its guest service delivery, and technological innovations can be applied to many hotel operations to keep this in top shape.