Britannic Technologies ltd
Jonathan Sharp is a communications visionary and established technology business leader with 20 years’ proven excellence in driving business transformation and innovation. Sales & Marketing Director at Britannic Technologies, he puts enthusiasm into technology adoption, helping businesses to connect with their customers and staff in the most efficient and intuitive ways.
Harness The Power Of The Connected Guest
Guest expectations are changing like never before, they are more connected, more demanding and more influential. They have the power to influence your brand from their always on, always connected mobile device and social media commentary. Without question, advances in consumer technology is disrupting the market, creating the opportunity for a truly connected guest experience, leveraging guest power and creating new exciting opportunities for efficiency, guest advocacy and new models for commercial success. This presentation will explore how you can prolong customer engagement and deliver a consistent guest experience by tapping into your customers’ smartphone use. Delegates will learn how to enrich their guest experience with voice, messaging, social and mobile applications that seamlessly connect guests and staff from first contact to departure. You will also pick up ideas how to better utilise mobile devices as an additional customer service channel and data engine that delivers guest data into the back office, allowing you to tailor guest services based on customer insight. Additionally, examples from Mondrian London and Grange Hotels amongst other businesses will illustrate how front and back office communications can be connected within a single hotel or across properties for maximum operational efficiency and shared intelligence.