Senior Manager Marketing Strategy
Define your Guest Experience - Start with WHY
In today’s crowded marketplace, consumers have more choices than ever before, so it’s essential to define your guest experience in order to resonate and stand out.
Guest look beyond being ‘satisfied’; only a clearly defined experience compels guests to leave reviews, identify with your brand, and come back. Today’s customer looks for personal connections, authentic exchanges and reasons why they should choose you.
Experience makes the difference between higher reviews, better rates, motivated staff and repeat booking.
Prepare to strengthen your true independence through experiential storytelling. After all, experience is the new luxury.