Chief Commercial Officer - glh Hotels
David Taylor is currently the chief commercial officer of glh hotels, the largest hotel owner-operator in London with 5,000+ bedrooms, and a clear market leader offering excellent guest centered experience in the industry. The company operates through five distinct brands; Thistle Hotels, Guoman Hotels, Amba Hotels, Every Hotels and Thistle Express, each offering a refreshingly different experience for each individual guest.
David is a proven commercial leader with a career embracing national and international markets, from start-up to national companies to global matrix brands, working successfully with clients in the UK, Europe, USA, Middle East and Japan. He has a track record of consistently delivering strong results in turbulent markets. He has a proven capacity to shape and lead all elements of commercial performance in all market segments to create outstanding results. More importantly he embraces a culture which is results driven, inspires performance and creates excellence through high engagement.
He works to a high standard, leading and executing the performance of sales, marketing, brands, digital, and the revenue management functions enabling a joined up approach to deliver maximum commercial benefit to the glh hotels portfolio.
How to leverage technology in order to differentiate yourselves from your competitors, improve your operations and enhance the guest experience
Through pioneering digital innovation and the brands exciting entrepreneurial approach to management, glh aim to challenge the norms. The company have recently invested heavily into their data architecture to aid their visibility and give an insight into driving operational excellence and enhancing guest experience. This seminar will outline the value and significance of this type of technology, towards providing a successful, enjoyable and profitable experience for all involved, and the development of a thriving brand portfolio.