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26 & 27 NOV 2019

ExCeL LONDON

The Technologies Changing Hotels in 2018 and Beyond

Technology is changing the way hotels function, it not only helps hotels keep up with their competition but it also allows them to streamline operations. Let’s have a look at the technologies that are transforming the modern day hotel. 

Mobile

Mobile phones continue to dominate pretty much every part of the guest’s experience of your hotel, from research to checking in. Mobile devices now allow phones to become key cards, as they are more secure and personalised. When integrated with apps, mobiles are very versatile and handy little devices. You could use your phone to control your TV, thermostat and even lighting, and now many customer services can be completed over the phone. 

Google

All of us will probably use Google at least once a day, and most of us will use it without even realising. Google is perfect for hoteliers, as it can help them out with their next business venture. From reviews to recommendations and even increased transparency, being able to use this service for as many functions as possible is resulting in an increase of reliance on the search engine’s capability by users. 

IoT & Sensors

IoT is undoubtedly the most talked about idea for hoteliers, as they are now using connected sensors to improve operational efficiencies including energy and water consumption. When sensors are in position, hoteliers can combine their information flow with analytics and machine learning, which is now called “Cognitive IoT”. 

Cognitive IoT allows virtual and physical environments to intertwine, which creates spaces that can adapt to a customer at any time. IoT also increases cyber-security and cloud computing too. 

Hotel Staff Technology

If your staff are happy, then your guests will be happy too, simple yes? Well apparently not. Too many hotels are focusing all their attention on guest technology, and their staff are left to work tired, outdated and slow systems. 

No hotel can function without their staff, so if you do not provide your staff with the right tools, you will effectively lose the opportunity to streamline operations and decentralise systems. 

Bandwidth

If you want to integrate more technology into your hotel, then you need to see how robust your Internet connection actually is. Internet bandwidth is a massive problem for most hotels, as guests want Wi-Fi access that is speedy and consistent. So to make sure your guests aren’t annoyed with slow Wi-Fi, invest in a high-quality broadband plan.

Chat Interfaces & Artificial Intelligence

Pretty much all hotels now have a website or at least a listing on some app that enables near-instantaneous booking and customer service. Chatbots simplify this process, as they simulate human interaction, have a quicker response time and can find references and information at a fast pace!

Virtual assistants and Chatbots are normally used within messaging platforms, and this is the most common use case for consumer-facing AI. Virtual assistants definitely aren’t new to the travel industry, but systems that can interact with users are becoming increasingly popular