How technology has kept Hilton relevant after 100 years

Hilton Hotel is one of the largest global brands and well known amongst travellers. But what is it that has made this brand so successful, and maintain a strong position amongst...
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Mobile phones replace keycards at Hilton Hotels

Hotel guests in the UK will be able to use their phone as a key to enter their rooms, as part of an international roll out of the technology by Hilton. ...
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3 Reasons Why Hotels Should Adopt Innovative Payment Solutions

Many hotel businesses have already found the new key to success, namely, the unification of ...
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Top Jobs Artificial Intelligence will replace

If you think job disruption by AI is limited to the assembly lines, think again: AI is doing a better job than humans at some aspects of sales and marketing, too....
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Magnuson Hotel increases revenue by 400 per cent in six months

Since mid-January 2017, RG Hotels, the industry-leading hotel management company, has boosted revenue at the Magnuson Grand Memphis Airport Hotel, one of the 1000 Magnuson Hotels properties around the world, by...
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Optimising the hotel ‘check in’ process for customers

From ‘one-click’ hotel reservations, to airline check-in apps, the latest advances in digital tech are reshaping the dynamics of the travel industry; hotels have had to innovate to remain current and...
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How Marin Hotel has taken its online presence to the next level [Case Study]

How Marin Hotel turned its website into a powerful direct booking magnet? ...
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Hotel Designs teams up with Hotel Tech Live

Hotel Designs is pleased to announce its partnership with Hotel Tech Live, the UK’s most exciting event for the technology, systems, products, and services that are breaking new ground in the...
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Voice-automation trialled in hotel industry

This month, voice automation is being tested in major international hotel brands, with the idea of transitioning the concept throughout their brand portfolio if successful. ...
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Gain followers to increase direct bookings

You have the ability to turn your guests into loyal fans that really care about your hotel product. And no, this is not about your handful of hard-earned repeaters, but something...
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Are you ready for automated maintenance and guest response software?

Are select service and boutique hotels ready for automated maintenance and guest response software? This may seem hard to believe, but most hotels under 150 rooms still track guest requests and...
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Top Emerging Technologies for Hotels

There was once a time where hotel operators could happily say their technology systems were far more superior than what their guests would have in their own homes. However, it’s now...
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Hotel Mobile App : How will it help me?

If you don’t have a mobile app, isn’t it time you followed the other 62% who do?...
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Hotels to become Co-Work 2.0

It’s about to happen. We are going to prove it. And we want your help. ...
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The Importance of Having a Highly Available, Highly Secure Technology Platform That Can Easily Scale

Underpinning each area of your operations and an element that has the potential to make or break whether your customers have that great experience and remain loyal is your chosen technology....
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Flexi Concierge App to Launch at Hotel Tech Live

When apps first hit the market, every business of every kind raced to put an app in store. It didn’t matter what the app did or whether it was even useful,...
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Technology is Transforming the Back Office

The benefits include greater environmental consciousness, reduced cost of operations and reduced human effort....
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Do You Know How to Innovate Successfully?

Innovation and technology are at the pinnacle to survival these days, yet it may be questioned that hotel businesses don’t actually know how to innovate successfully. ...
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Preferred Hotels launch Customer Loyalty App

Personalised apps for hotels are filling the customer interaction gaps. Preferred Hotels and resorts have launched iPrefer - a mobile app and member rate programme, focussing on their points-based rewards programme....
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Innovation, Tradition and Training; is this the Golden Triangle?

Tradition, training and innovation the golden triangle of the hotel industry Innovation has become a considerable focal point for the hotel industry, yet there may be argument that it is receiving...
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Let Mobile Apps Boost Your Business

If you don’t have a mobile app, isn’t it time you followed the other 62% who do?...
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The Impact of Emerging Technologies on Hospitality Experience

It is noted that consumers are more likely to engage with brands that use technology that they feel comfortable with. They want to be in control of their experience and hospitality...
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Recommendations for upgrading your management capabilities

Starfleet Research, the leading provider of best practices IT research for the hospitality industry, has released of the 2017 Smart Decision Guide to Hospitality Revenue Management. Here is a brief outline....
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UK named as the top European target for Hotel Investment

European hotel investors have named the UK as the top European target for hotel investment in 2017. Global property advisor CBRE conducted a recent survey, revealing that respondents considered the UK...
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FairCloud Platform By FairBridge – A case study!

FairCloud is an industry leading cloud based hospitality platform developed with ease of use in mind. FairCloud is a powerful and intuitive platform developed by FairBridge Hotels International....
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Fall in love with Airbnb and TripAdvisor

Tech disruptors are here to stay. We can’t beat them, so why don’t we make them work for us?...
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Beekeeper connects and empowers entire workforces anywhere, anytime

Communicating with every single employee in an efficient way that inspires and informs is a complicated task for organizations. Solving this challenge is the passion of Swiss-based startup Beekeeper. ...
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Why is 70% of the Global Workforce Less Productive [Case Study]?

70% of the global workforce is less productive because they are disengaged from management and company culture. ...
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How to Handle Hotel Guest Reviews

Find out how Smart Hotel Management Firms Actually Handle Guest Reviews...
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Marriott launch pop-up hotel of the future

The Marriott International have launched its first pop-up hotel innovation lab, creating an interactive model hotel experience in downtown LA. ...
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8 top tips to increase direct bookings for your hotel

With the rise in the number of online travel agencies (OTAs) many hoteliers face the dilemma of how to increase the number of direct bookings their hotel receives. If you find yourself...
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Optimize Hotel Management

If you’re not digitally friendly and up to date with the latest payment systems, it’s fairly predictable that the future of your hospitality business could be a rocky one....
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Hotel SaaS will make your life easier

A hotel CFO or Controller has a very difficult job in today’s demanding hospitality environment. They not only have to ensure that the hotel increases profitability month over month and year...
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Visa and IBM want to make every device you own a cash register

IBM has teamed up with Visa to create thousands of potential points of sale, using Watson’s Internet of Things (IoT) platform to bring all devices online....
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7 Signs your Hotel Marketing is out of Control!

The ways in which your hotel marketing could be destroying your hotel business. Just a little reminder to get you back on track! ...
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Increase Direct Bookings in MICE Segment

In this article we look at the opportunity available to hotels to increase direct group and meeting bookings on the hotel’s website...
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Say Goodbye to Payola: The Best “Curators” in Marketing Are Free

Payola – the technique of bribing someone to use their influence to promote a product or service – has been employed many times in the past. Every time, the practice was...
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Cvent is speaking at Hotel Tech Live

After successfully merging Cvent and Lanyon, Cvent is thrilled to be part of the speakers at Hotel Tech Live ...
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The Virtual Venue World in 2017

In 2017 the way we manage and train staff will change. From virtual reality staff inductions to online interactive appraisals. Are you ready for the change? ...
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ALICE Brings its Hospitality Platform to the UK

Running a hotel is a complex operation, with multiple departments that need to come together to provide service to the guest as one. ALICE has created a platform that allows hotels...
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Hoteliers Are Failing to Offer Guests the Experiences They Demand Finds New Survey

Social media has also been found to play a significant role in the appraisal of hotel experiences, with millennials (18-34) more likely to report their experiences on social media (33%) than...
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The Baccarat Hotel in Manhattan offers Cutting Edge Technology

Thanks to their extensive industry knowledge, Mode:Green were able to create a simple but high end system. Just a single iPad with custom interface alone has been employed to manage the...
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A New Way to Pay

With the imminent arrival of Android Pay on Android Wear, NFC wearable payments on the way to Fitbit, and Mastercard's own tech, mobile payment systems are really raising the wearable payment...
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The Benefits of RFID

More and more hotels in North America are turning their attention towards Radio Frequency Identification (RFID) in order to elevate their business control and provide greater service to their customers....
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Visa Europe Introduce Payment Via Augmented Reality

Visa Europe and its innovation arm , Visa Europe Collab, have collaborated with visual discovery and augmented reality app Blippar to bring augmented reality to payments....
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The Hospitality Industry’s Adoption of New Technology discussed at Cornell University

Two-dozen industry leaders recently discussed the impact of technology in the hospitality space at Cornell University, where cloud computing, new technology best practices, and digital marketing strategies were amongst the subjects...
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Hospitality access control from SALTO comes to Hotel Tech Live

SALTO Systems will present the latest additions to its world-class hospitality access control platform at Hotel Tech Live, London Excel September 26-27....
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European Hotel Performance for Q3 2016, September 2016

2% increase in average daily rate (ADR) to EUR119.17 resulted in revenue per available (RevPAR) growth of 1.5% to EUR92.58....
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TGI Fridays Deploys Chatbot on Facebook Messenger

“Chatbot technology will allow us to engage with our guests in a more personal way, providing real-time responses from Fridays, whether they want to get on a reservation list, find the...
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Specialist in Wireless Calling Systems in the Service Demand Industries

SLS Groups was established to assist businesses with products & services to improve daily practices and help streamline operations therefore improving Time, Cost & Quality....
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How to Get Better Feedback From Restaurant Comment Boxes

Your customers will only leave feedback in your restaurant comment box, if it's an easy and pleasant process for them. ...
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Smartphone charging at the table

How many times a day do customer’s request to charge their smartphones?...
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Why Is Now The Best Time To Invest In A Security System?

In Todays World technology plays a vital part in every businesses strategy and the benefits of embracing innovations are often underestimated and overlooked due to restrictions in budget and a lack...
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Optimising labour and eliminating waste in your restaurant

Waste is a huge issue facing restaurants, but finding out where why and how to eliminate it can be much easier said than done....
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Making digital signage go further

Engaging digital signage platforms are a great way of captivating audiences, but here’s how to maximise ROI...
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How can Nochex help you?

You can find us at stand 1045, where we will be meeting likeminded individuals to discuss online payments within the food and hospitality industry. Nochex is the smart, affordable solution for...
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Would you like to collect the data of every customer who walks through your door?

Wireless Social is a revolution in data collection. It provides customer profiling, reporting and targeting like no other marketing solution ...
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Affordable Tablets Are Changing Business

Whilst tablets like the iPad Pro remain at a premium, tablets such as the Kindle Fire are retailing at the cheapest price in years. We explore how this impacts businesses incorporating...
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