STAND NUMBER: 3104
Unified is an on-demand mobile Guest Experience Management (GEM) platform that enables service staff to have higher quality interactions with guests through simple to use staff productivity tools. The Unified turnkey solution provides guests with personalised on-demand service that can be accessed anytime, anyplace across a property. Unified ensures the nearest available staff member will fulfil the request so a guest is never kept waiting.
Unified provides real-time visibility of employees and connects guest requests to staff across the entire property. A robust analytics suite visualises service performance metrics and guest-centric insights at a granular level, providing management with a Unified view of guest and staff interactions across the property(s).